It is indisputable that Quality will be the hallmark of successful global companies entering the twenty-first century. The Milan Cast Metal Corporation will be in the ranks of those successful companies that establish a reputation as a preferred supplier of quality castings that meet or exceed customer expectations in an environment of trust.
MCM is fully committed to the concepts of effective Quality Management Program that establishes customer expectations and measures performance on the basis of how well those expectations are satisfied. This quality management program involves all employees and is embodied in and elaborated on in the following company creed of quality conduct:
Quality is everyone's responsibility.
- The company's future prosperity is dependent upon maintaining a position of quality leadership.
- As applicable, employees will be trained in quality assessment techniques.
As applicable, employees will be instructed in problem cause and effect analysis, creating a defect prevention approach to quality rather than defect detection.